Award-Winning Customer Service

Customer service is one of the areas that really sets apart from the competition. Our mission is to be clear and honest about pricing, provide a prompt and efficient service, give high quality advice and above all help your business grow with an amazing website. Thank you to all of our clients for sending us your reviews on our service. We have proudly displayed many of them in our studios and we have filled this page with a selection for you to read.
I have worked with other web designers before but was never satisfied with the end result. From start to finish my interaction with the team at Fluid was professional, stress-free and I had complete trust in their ability to deliver. Their difference is :

1. They don't use templates as standard, so could custom built to match my vision and created a blog set-up that was completely bespoked to my needs.
2. They took the time to listen to what I wanted but also brought their own ideas, experience and creativity so that the end design was more rounded.
3. They understood that I needed to see things in a visual context and have some flexibility to 'play' around with a few ideas. All of this was done face to face at their offices making the process highly personal.
4. Ryan and Dan took the lead on my website and were exceptional - communication was constant and quick, they explained in terms I could easily understand and they made the whole process so easy it was a pleasure to work with them both.

Thank you for a great customer experience and fantastic end result website!

Rachel - Strength in Motion
I was directed to Fluid Studios by a relative who had received a great service during the design of his website. I was instantly impressed with their service and passage of information that was always explained in the most user friendly manner. I am extremely happy with the service FS provide and have no hesitation in recommending them.

Steve Heaney MC
I’ve referred several clients to Fluid Studios, who’s experience with previous companies has been far from perfect; emails going unanswered, phone calls not returned and sites which, whilst pretty, don’t work well or are difficult to update.

This is not the case with Fluid Studios. The sites they build are not only visually stunning, but they really take on board the client’s needs, work well on mobile devices (something other designers often overlook) and are easy to update.

They offer the complete package of services so as well as building a website, they can also help manage social media campaigns and Pay Per Click advertising such as Google Adwords.

Great to deal with and highly recommended.

Piers Chipperfield
Fluid Studios completely redesigned and revitalised our website and were incredibly supportive and patient throughout. It was a challenging job, having to take into account our statutory duty to display information and our need to be accessible to all members of the public – alongside our own desire to create a site that was professional and attractive. Greg and his team managed these challenges professionally, quickly and with an eye for creativity. We would highly recommend Fluid Studios and are very grateful for their work.

Herts Commissioner
This is in support of Fluid Studios. Our business is Full Power Utilities, we are commercial energy brokers and we find the right contract for companies and advise on your needs etc.then implement for clients. We are paperless and do not print brochures. Our web site is our crucial online brochure and we asked Greg and his team to design and implement a new site for us almost 3 years ago. We went out to tender for the work, Greg came recommended and we liked his ideas and attitude, of course we did or we would not have gone for it. 3 years later we STILL get people saying that it looks fresh and is easy to navigate. Adding and editing has been simple, which seeing as our business has grown 5-fold in 4 years and is still expanding has been important and having Greg and the team on our side is good news all round. I'm very happy to take a few minutes out of the day to add this review for him.

David: Full Power Utilities
Just want to say a massive thank you to you all at Fluid Studio’s, especially Jessie. From start to finish you have made the whole process of building my website a pleasure. Your customer service and attention to detail have been outstanding. You should be very proud of the service you provide.

Johanna: The Baldock Flower Farm
An absolute joy to work with Fluid Studios, our businesses have used them for a number of years now for all our website needs and we have always received a first class service and such a quick to response to any queries I have........would highly recommend using them to all! 5 Stars!

Emma: Premium Artificial Grass
To say that they are impressed is an understatement. Many love the innovative design and refreshingly different look, whilst embracing the interactive elements and gallery. The feedback is all positive and you and the team at Fluid should be praised for that.

I have, and will continue, to recommend Fluid to those looking for a quality product at a reasonable price. In hindsight, and after time to reflect, choosing Fluid Studios was one of the best decisions that the Poonac partnership made. Poonac enjoys and looks forward to having an ongoing collaboration with you and your company.

Steve: Poonac
Highly recommend Fluid Studios, the quality of their work is second to none. My new site is fantastic and I'm already experiencing new clients in such a short time. The staff are very helpful and prompt to all your needs. Thank you all!

Craig: Conquest Pest Control
From my very first meeting to the point where my website was up and running - and beyond, Fluid Studios helped me with every aspect of designing and setting up my website. They provide training and support every step of the way. They offer a bespoke service at an affordable price. I am very pleased with the service they have provided and would have no hesitation recommending them to anyone looking for web design.

Katrina: Katrina Wilson
Fluid Studios Ltd provide great customer service and are particularly easy people to work with. Why would I not recommend them? All the people I have dealings with from the company have been a great representation to the business like Sam and Tony and after all, you were also a recommendation to me from Helen Nelson (who I also have a lot time for). Sometimes it is those companies that do that little extra something that stand out.

Muhammad: NC Healthcare
Very pleased with our site (, we wanted something different to a normal website where customers could visit and custom design their own beaded jewellery and it has worked out really well. From the first meeting I felt confident that Fluid could provide the type of website we wanted and to a budget we could afford. Thank you Fluid Studios!

Rob: Biggy Beads
Fantastic team of creative web designers. Fluid Studios know how to make a website look good and function - and they always go the extra mile with customer service and support.

Laura: Strand PR
Greg and the guys helped us totally overhaul our website earlier this year. The whole process was painless and they came up with some excellent ideas with very little input from ourselves. Would happily recommend them to anyone thinking about either getting a website or refreshing an existing one.

Simon: Outsourced IT
The changes are really impressive. You guys are doing very well. I'd like to express how happy we are with all the work so far and it really is looking like what we imagined. We're very excited to see it in its element with pictures and all when complete.

Matthew: Trabiba
We will definitely be renewing Fluid Studios. Thanks for the set up and support this year, excellent service.

Coral: JMC Hoist Services Ltd
Many thanks to all the creative 'webbie' geniuses at Fluid Studios Ltd in Baldock for their hard work, advice, total professionalism and endless patience with ol' Slack Alice. Great job, guys.

Jaye: Slack Alice
Thanks for seeing me this morning - we really are pleased with the way it's all going - you have done a fab job...

Tracey: Your Birthday PA
Many thanks for all your help with the design of Peter’s Christmas e-card - it was much appreciated and Peter was very happy with it.

Lucy: PA for
The site is looking fantastic and am very pleased with your work so far.

Kris: Sesso UK
Thank you again. I am extremely pleased with what you have produced for us. We have been particularly grateful for the customer service we have received. It is very impressive what you have done with the tight deadlines we had.

Alex: Charisma Technology
What a helpful bunch. After being scammed by another web design company, I was recommended Fluid Studios and I now know why. They are quick to respond, informative and deliver what is asked for. Would highly recommend. Thanks guys!

Animal Magnetism
The guys did a fantastic job creating a new website for IGL Films. They weere friendly and nothing was too much trouble. A fantastic service, we would highly recommend and we will continue to work with them.

Ian: IGL Films
We started out in January with lots of to-do lists, seeds and plants to order as well as a much needed website. I come from a corporate background where IT had been provided, so this was my first real challenge. There was a lot to learn, from SEO to Google Analytics. I set about researching and learning as much as I could. We appointed a local web-design company to design the website and they have been great to work with offering ongoing support from start to finish. If anyone is looking for a web design company I highly recommend Once the website went live we finally had somewhere to showcase our beautiful flowers.

The best website company we've worked with, not only because they were extremely in tune with what we wanted but because they put together a website for us that promoted our work in the the sharpest and most relevant way possible, without us needing to get involved in any lengthy or tiring process, as can sometimes be with website design companies.

They are innovative in their website designs, offer great customer service and don't alienate the customer with a revolving door or changing staff. Also their fees were extremely reasonable for everything that they offer and the process of working with them was so easy and comfortable.

Morgan White
The best part about working with Fluid Studios is that they listen. If you've ever worked with a developer you understand that is the most crucial point in a project. Greg, Sam, and everyone else on the team have always taken the time to understand exactly what it is that I am looking to create, and have carefully detailed exactly how it will be implemented. They've even advised against ideas to make sure that the website being developed is of the highest possible quality. The solutions that the team offers to dilemmas are always helpful and their patience is admirable.

Their proprietary CMS is a breeze to work with. If you are accustomed to cumbersome content management systems you will be delighted by how straightforward the software is! They are always quick to answer my questions with easy to follow and direct instructions.

Working with Fluid Studios I have experienced the best customer service, wonderful creativity, and technical expertise. As a project manager I wish that every project was as quick and simple as with Fluid.

Tabitha: Product Confidential
First class web design service, I cannot recommend them highly enough. They clearly understood what I was looking for and interpreted my brief precisely. They have an excellent structure for getting all the information from the client which takes away a lot of stress and makes the process easy. I now have another site I want to create and I won't be going anywhere else!

Sarah: Gorilla Warfare
With myself having no experience in website design and being particularly technical, the guys at Fluid Studios were a great help, particularly Mark who went to great detail and length to help get the new website up and running, and did so in a very friendly manner. Excellent customer service. Excellent Product. Would Definitely Recommend.

Carlo: DV Signage
The Fluid guys have been attentive from Day 1. Everything I asked for (including the many different designs) have been done in good time. Emails are answered the same day, which is perfect. Mark has been great with a very unique concept on my website, and even now (6 months after launch) is willing to help and change bits on the website. I used a local company and I have no regrets!!

Ian: Trotters Equine
Our recent meeting with Greg Muir of Fluid Studios proved extremely useful. We were impressed with the size and professionalism of his organisation. He genuinely wanted to help us and was a good listener who was quickly able to understand us and our needs. He was knowledgeable, distinctly un-pushy and generous with the helpful advice and tips on improving SEO he gave us. We were really grateful for his input

The Letchworth Centre for Healthy Living
I went to Fluid Studios this year looking for a website design company who would do exactly as I wanted. I had been to so many people who were trying to sell me overpriced templates when what I really needed was a bespoke and tailor made website for my business. I run an online bespoke jewellery company- so my website would be my 'shop front' in effect, so it had to look brilliant.

The guys at Fluid Studios were so professional and welcoming and made anything seem possible for me. They were partically great from the outset because they allowed me to have a big say in what I wanted, and drew up several 'concept ideas' for me, which we changed and adaped until I was completely happy. My business has rocketed since having my new website built- it's really beautiful and easy to navigate around. I get so many compliments and have already passed their name on to several other businesses.

I especially like my website as it is SO easy to edit and change bits! If I want to add a new product or take something off of sale, it's so easy I can do it from my blackberry in less than 5 minutes! thanks again for the amazing service and aftercare. I definitely made the right choice!

Alyssa: Alyssa Smith
Thank you so much to the guys at Fluid Studios, you have created an amazing website for me and got it spot on first time. The colour choice and graphics are fantastic and you turned it round so quickly. Thank you for putting up with all my numerous enquiries and for always responding so quickly. Thanks again and keep up the good work!!!

Annette: Serene Sleep
Having sub-contracted work to Fluid several times I have always found them to be extremely professional. In addition they are punctual and always willing to go the extra mile. Looking forward to working with them again in the future.

Mitchell: PMA Marketing
I can only praise them. They are the best web designers I have ever used. They continue to react to issues and queries even after they have been paid (which is unique in their industry).

Gary: Designer Crystal
Thank you again. I am extremely pleased with what you have produced for us. We have been particularly grateful for the customer service we have received. It is very impressive what you have done with the tight deadlines we had.

Alex: Saros
Just wanted to say a big thanks from myself and Jon for the website, we’re really pleased with it. We’ve had lots of good feedback on it and quite a few enquiries through it already!

Dan & Jon: JNSounds
Wow! Your website looks amazing, the best yet. So colourful and professional and eyecatching. Well done. Thanks for doing a great job! Really like it! Thanks too for all the info.

Barbara: Giordano Design
Once again Richard and I think you have done a remarkable job in a very short space of time. Many Thanks. You have done a great job on everything. Best wishes for the New Year.

Richard: Sygnum Limited
I'm really getting excited by this now, thanks you ever so much for being so good about my changes!! I have recommended you strongly to a friend of mine who needs a website for her properties business... Thanks.

Claire: Artist Website
Fluid Studios have recently put together a new website for me and I have had a lot of feedback on how professional it looks. It was put together very promptly with a great deal of care and help to create a great looking website. Many Thanks.

Jeff: JAS Fitted Kitchens
Many thanks to Greg and Alan for completing my website. Very helpful throughout the process and I am planning on having another site completed by them in the near future and would not hesitate in recommending their firm to anyone firms large or small.

Phil: PJ Todd Landscapes
Thanks for all the help and support you have given me; I really like what you have done with the website. It has really helped me impress the investors. Thanks again.

Mike: AMS
Just wanted to say how pleased I am with the website and thanks for all your hard work, I will definitely recommend you in the future.

Lucy: Oh so Chic
I can not believe what you have done in such a short space of time. The designs you have come up with have been of the highest standard. I have been so impressed I have been passing on your details to all of my suppliers.

Mick: EMS
I cannot recommend the Fluid Studios team highly enough - they constantly went out of their way to create high quality and seamless sites which work perfectly every time. They are friendly, supportive, creative and incredibly good at what they do. Their unique level of customer service is like nothing I have experienced before - they are always on call for help and guidance. I would 100% recommend Fluid Studios to anyone looking to create or update their websites.

Amie Lane
We partnered with Fluid Studios to design our website. We found them incredibly helpful and patient as we really didn't know what we wanted. Greg met with us on numerous occassions and we found the whole process a great experience. We ended up with a website we loved. I would definitely recommend Fluid Studios - you won't be disappointed.

Kristen: iSupply
Fluid Studios provided the most prompt quote of three requested for website design, communicated well during the project, and provided a well-designed website with an easy to use content management system.

We are extremely happy with the website that Fluid Studios Ltd have created for us. It is visually appealing, clean, easy to navigate and responsive – everything we asked for. The CMS is intuitive and user friendly. Kelly was a pleasure to work with and has offered advice and support post launch. We would definitely recommend Fluid Studios to others.

We have recently had our new website completed by the team. I have to say that they are absolutely brilliant. Not only are they professional, knowledgable and helpful but, they possess the patience of a saint. Our process took several months to complete, mainly due to our need to change things around, alter content and add items. not once did Jess or Greg ever sound or look as if they had enough of us, they simply offered their expert advice, took on board our concerns and carried out the extra work. This is the second website we have had built but, the first by Fluid Studios. However, unlike our old site I have already received a number of unsolicited complimentary comments about the site and, within 2 weeks of it going live I had received an unprecedented number of enquiries. If your looking for a level of commitment, combined with dedication and professionalism, look no further. Thank you so much.

Bernadette: Precious Moments
Jessie and the Team at Fluid Studios work with you and guide you every step of the way to make sure your website exceeds expectations. It doesn't stop there - they also provide excellent advice when it comes to ongoing SEO and Social Media set-up!

Dan Martin
The team at Fluid Studios create completely bespoke websites, from scratch, tailored to your exact requirements. They offer unlimited design, and the final website is sure to have the wow factor, as well as driving additional traffic to your new site. If you want your website to work harder, as well as looking fantastic, Fluid Studios are the ones to call.

Leila Forrest
The guys at Fluid Studios are very helpful and knowledgeable. They have have been patient teaching me how to update my website and they have made the website look great!! - would recommend Fluid to anyone starting a new business and wanting to build a website.

Hayley: London Row Fine Art Gallery
Very grateful to Fluid Studios for all the hard work they put into our website, finished product was fantastic. Jessie is such a pleasure to work with, would recommend them!

Kerry: Elecro
Icknield Forge prides itself on providing high quality yet cost-effective gates, railings, architectural metalwork and steel fabrications, coupled with a professional and conscientious service. It is therefore paramount that the companies we work with share these aims. I am delighted to say that Fluid Studios easily fits the bill.

Our website was very basic and so, to replace it, we looked at a number of providers. It soon became clear that Fluid Studios would be the best choice. Their professionalism, friendly approach, jargon-free advice and competitive up-front pricing are just some of the merits that convinced us. They carried out the work quickly and then seamlessly moved us over to the new website. We are very happy with the end result.

I will have no hesitation in recommending Fluid Studios to all my contacts.

Ronnie: Icknield Forge
I am currently working with Fluid Studios on my new website and I feel like I am in safe hands. They have the resources and the ideas and Jessie has helped me to understand the power of Twitter, Facebook, SEO and everything else to do with online marketing. 100% recommendation from me! Always contactable and willing to help, just great!

Gavin Brennan-Smith
Fluid Studios have a wealth of knowledge of, not only websites, but of all things social media too. In today's world, social media is growing in importance and popularity and they can help you to understand and grow your business using these platforms. Fluid Studios have web packages to suit everyone and are a pleasure to work with

Dawn Carr
Ongoing great service from the guys at Fluid Studios, so glad we chose them to build our website a few years back. Very knowledgeable and creative people, always get back to us immediately when we have difficulties. Would highly recommend.

Dan: JN Sounds
The Fluid team has been creative, innovative, accommodating, understanding and friendly. The results are great and the process was enjoyable. Highly recommended. (They also don’t do that ‘charging for breathing’ thing – fixed price, fixed outcome. Perfect!)

Simon: Once Ridden
At this pivotal point for Frosted Lime, teetering on launching, may I thank all of you for the outstanding website that you have built for me. I would recommend Fluid Studios in a hurry to anyone looking for professionalism, technical expertise and creativity. Alan - you're a flipping genius! The design pages look gorgeous. Thank you so much. Likewise with the leaflet Greg - bonza! As I told Alan yesterday, I'm really thrilled with the whole website. The design, technical side and customer service has been outstanding. Thank you!!

Claire: Frosted Lime
Cannot speak highly enough of Fluid Studios. Having searched around for a company to help us with our business needs I was overjoyed to have Fluid personally recommended to me. They consistently go above and beyond any expectations to create unique high quality work. Exceptional value for money; work is always completed early and they will always answer any questions. Huge thanks to Greg and the team. We have achieved more with them in the last 2 months than I thought possible. I look forward to an ongoing relationship!

Alice: No Morals
I've had a quick look - and the website looks great! Very pleased with the arrangement on the Laser pages. Thank you! I'm going to proof read this evening and I'll be in touch tomorrow if anything needs to be changed. By the way, we've had tons of excellent feedback on our website. I take it as a tremendous compliment that clients' are captivated enough by the style, content and layout to have read and remembered every page; and then to state that the site matches the personality and performance of 'Slack Alice's' perfectly. Yep, I think we did a good job!

Jules: Slack Alice
Just a quick note to say thank you for your hard work that went in to getting our website live and out there. I was really impressed with the quick turnaround of changes.

Tash: Jigsaw Limited
Excellent organisation, helpful and responsive. They have created two great web sites for us that we can easily manage and if we're stuck, Fluid Studios are on the end of the phone to help out. What else do you need!

Keith: Outsourced IT
A big thank you to you, Greg and all your colleagues for all your creativity, professionalism and very fast responses to much slower client input. I really have appreciated your service and we are all delighted with the final product.

Philip: Kanlaya Thailand
Fluid Studios have completed a few sites for us now and whether we want to do business or sell things online, reach new people and be found, showcase our achievements, or communicate with their friends, family or customers, Fluid find the best way for us to achieve all this by creating a high-quality site that meets all our goals. Great company who deserve the success.

Thanks for your help on the site, it's really good.

Chris: Indigo Scientific
Thanks again for the work you have done, it looks fantastic thank you! I do really appreciate it.

Holly: Stevenage Football Club
Many thanks for a great website, we are extremely pleased with the result.

Sue: Hawkstone
Finally I would like to say thanks for a great job and I am over the moon with the finished work I would recommend you to anyone.

Dave: DME
Great company & very quick to respond and offer really good advice. They showed me why my old website wasn't working for me. The new one they created has got so many leads I don't need to advertise anywhere else now. Definitely recommend!!!


What our customers say...

customer testimonial
An exceptional company to deal with. All staff are very professional in their work, extremely patient in making sure the website is exactly tailored to your needs and the way you want it, no matter how many changes you make! - Muhammed, NC Healthcare
- Want to see what our other customers say about us? customer service

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